Current pilot: Stripe Test Mode purchases do not move real money. The rules below describe the intended customer process for live orders.
Cancellations
Contact NIL4ALL as soon as possible. An order may be canceled for a full refund before personalization or fulfillment begins. Once a personalized item enters production, cancellation may no longer be possible.
Personalized products
Products made with an athlete’s name, number, image, school, team, or other custom details are final sale unless they arrive damaged, defective, or materially different from the approved order.
Standard products
Eligible non-personalized, unused, and unworn products may be returned within 30 days of delivery. Items must be in their original condition. Original shipping charges are generally non-refundable unless NIL4ALL made an error.
Damaged or incorrect items
Report a damaged, defective, or incorrect item within seven days of delivery and include the order number, a description, and clear photographs. NIL4ALL may replace the item or issue an appropriate refund.
Refund timing
Approved refunds are returned to the original payment method. Banks and card issuers may take several business days to display the credit after Stripe processes it. Refunded orders reverse related athlete and school allocations.
How to request help
Use the Help section in your NIL4ALL account and include your order number. Do not mail a product until NIL4ALL provides return instructions.